Talk to the people who
make your poster.
Email hello@giftstoprint.com and we aim to reply within 24 hours. No ticket numbers and no call centre. It is the same small team that designs the posters.
Email hello@giftstoprint.comPrefer a form? There is one at the bottom of this page.
What to tell us, so we can help first time
Most of the back and forth on an order comes down to one missing detail. If you can include these, we can usually answer in a single reply.
About an order you have placed
- Your order number
- The email address you ordered with
- What needs to change, in the exact wording you want
A year or milestone we do not list
- The occasion, and the year it happened
- Which country edition you want
- When you need it by
Changing a poster we have sent
- Reply to the email your download link came in
- Tell us the exact spelling or wording
- For a photo swap, attach the new one
Printing and sizes
- The size you want to print at
- Whether you are printing at home or at a shop
- Any frame you already own
When you will hear back
Everything here is digital, so there is no post to wait for and nothing to track. These are the timings that actually apply.
Four things people email us about most
I uploaded the wrong photo. Can I swap it?
Yes, and it is the easiest thing to fix. Reply to your order confirmation with the photo you meant to use and we will use that one instead. If your poster has already been sent, reply to that email with the new photo and we will redo it and send the corrected file.
Can I change something after I have ordered?
Yes, before or after we have sent your file. Reply to the email with what needs changing, whether that is a spelling, a date or the message along the bottom, and we will revise it and send the corrected version. Revisions are included in the price.
You do not list my year. Can you still make it?
Usually yes, at the same price and the same turnaround. Email us the occasion, the year and the country edition you want and we will confirm before you pay.
Can I cancel?
Any time before your poster has been delivered, for a full refund to your original payment method. Delivered means the moment we email you the download link.
If something is not right, we would rather know
A wrong spelling, a photo sitting oddly, a message that needs changing: none of it is a problem and none of it costs extra. Reply to your email and we will fix it. We would much rather revise a poster than have you give it as a gift with a name spelled wrong.
Or send it through the form
It reaches the same inbox. If your question is about an existing order, email is easier, because you can reply on the original thread and everything stays in one place.