Frequently Asked Questions

Why would I buy a digital file, instead of a physical print?

Buying a digital file offers several unique advantages over a physical print. First and foremost, the turnaround time between you placing your order and receiving your personalised design is incredibly fast, often within 1 business day and, in many cases, the same day. This means you can have it printed, framed, and displayed in no time, bypassing any potential postage delays or damages.

How quickly can you complete my order?

We offer 3 turnaround options:

• 1 business day - Order will be fulfilled by the next business day from you placing your order and sending a photo (Monday - Friday)

• 12-hour weekDAY rush - Order will be fulfilled within 12 hours of you placing your order and sending a photo (Monday - Friday)

• 24-hour weekEND rush - Order will be fulfilled within 24 hours of you placing your order and sending a photo (Saturday & Sunday)

How do I download my file(s)?

For personalized orders, once completed, we will send you a Dropbox link where you’ll be able to download/save your design onto your computer or phone. You do not require a Dropbox account to download your file(s).

For instant download orders, your files will be ready to download immediately after payment has been made.

What type of paper should I print on?

This can be printed on “any” type of media – paper, card, canvas etc

If you’re printing on paper or card, we would suggest using paper/card which has a matte finish. Avoid using any glossy paper as this will detract from the vintage look.

It can be printed at any of the following sizes: 8”x10”, 11”x14”, 16”x20” or 18"x24"

Refunds & Exchanges

Due to the nature of the product, refunds or exchanges are not accepted.